Refund policy

Requesting a return or reporting an issue

Contact support@cavrenlo.com within 15 days of delivery to request a return or report an issue. Include your order number, the product and the reason for your request. We review the information and provide the next steps and return shipping instructions where applicable.

Wrong, damaged or faulty products

If we verify that you received the wrong, damaged or faulty product, we provide a full refund. Photos and an unboxing video can help us review the issue. An unboxing video is recommended, not the only evidence we can review. If the information is incomplete, we contact you for additional details.

Lost shipments

For a verified lost shipment, we arrange a refund or send the order again after reviewing the shipment information.

Return costs

Cavrenlo covers return shipping costs and any restocking charges for approved returns. Contact us for the return instructions and complete mailing details before sending a package.

Cancellations and changes

You can request cancellation or changes within 3 days of placing your order, provided the order has not shipped. Email us with your order number and requested change. Orders that have already shipped cannot be canceled under this process.

Refund processing

Once we have sufficient information to verify an eligible request, we approve the refund within 24 hours. Approved refunds are processed through the payment service used at checkout. Allow an estimated 7–14 days for the funds to appear, depending on your payment provider.

Contact

Cavrenlo is operated by Wearby Venture LLC.
Contact address: 1001 S Main St, Kalispell, Montana, United States
support@cavrenlo.com